For people who need support

If you’ve been ignored, shut out, denied adjustments, stonewalled on data rights, or buried in “process”, this is what we do: we turn your situation into a timeline, a record, and a route that forces a decision.

You are probably here because

• You asked for reasonable adjustments and got treated like a nuisance.
• You made a complaint and got a template reply, or silence.
• You tried a SAR and received delay tactics, partial disclosure, or nonsense.
• You were blocked, “disengaged”, or labelled difficult for asking basic questions.
• You’re dealing with jargon designed to tire you out, not inform you.

What we can help with

• Subject Access Requests (SARs), including chasing late or incomplete responses.
• Complaint letters that are structured, specific, and hard to dodge.
• Reasonable adjustment requests under the Equality Act 2010, in plain English.
• Escalation planning, including regulators, commissioners, MPs, funders, and safeguarding routes where relevant.
• Turning messy events into a clean chronology with “who did what, when, and why”.

You don’t need to write like a lawyer to be taken seriously. You need clarity, dates, documents, and an outcome you can state in one sentence. We build around that.

For organisations, stakeholders, and “opps”

If you’re reading this because your organisation has been named, here’s the situation: we document. We timestamp. We compare your policies to your behaviour. We escalate properly.

Two options, genuinely

1. Fix the issue fast, with evidence, and we can move fast too.
2. Ignore it, and let the silence become part of the record.

What we do not do

• We don’t accept vague “lessons learned” without concrete action.
• We don’t play endless “process ping-pong”.
• We don’t drop things because someone goes quiet.

FOI strategy, tightening the net

We have an effective FOI strategy. Not as theatre, as a tool. If your issue touches a public authority, public money, or a commissioned provider, FOI can force clarity where institutions prefer fog.

FOI can be used to establish

• Who funded what, when, and under what terms.
• What policies, training, and complaint routes actually exist.
• Who owns decisions, oversight, and escalation paths.
• Whether “we can’t” means “we won’t”.
• How contractors and charities are being monitored, or not.

If your case is being brushed off, FOI can pull the receipts from the other side of the fence. If an organisation is doing the right thing, FOI is boring, which is the best outcome.

Note: FOI applies to public authorities. Private organisations are not usually directly in scope, but commissioned work often surfaces through the public body that paid for it.

Boundaries, so nobody plays dumb

• This is informal advocacy support, not legal representation.
• This is not a crisis service.
• Please do not send medical or disability details in writing, we cannot store special category data yet.

If we cannot help with something, we will tell you directly and, where possible, signpost to a safer route.

Useful pages

Want to see the style, the documentation approach, and the receipts format. Start here:

• Posts Index
• Privacy Policy
• Example: escalation and contact mapping
• Example: analysis with receipts

If any links change later, use the Posts Index and search by title.

Get in touch

Keep it non-sensitive. Include: who the organisation is, what happened, key dates, what outcome you want, and what you’ve already tried.

[email protected]