Reasonable Sagas Update – October 2025

The Reasonable Adjustment: Saga Update

If anyone thought stonewalling would slow us down, think again. Here is where the main disputes stand as of this week. Every tactic, every delay, every non-answer, documented and escalated.

The Recruitment Junction (TRJ)

• The pre-action protocol letter was opened and then sent back “return to sender.” Very brave.
• We are now escalating via Robson Laidler, TRJ’s auditing firm, who at least had the backbone to engage.
• TRJ have flat-out refused to respond any further.
• All further silence is being logged for the court record.

National Pharmacy Association (NPA)

• The misrepresentation article is ready to publish, but on hold out of basic fairness until we know who actually signed off on the offending material. We are not throwing Ms Day under the bus alone.
• NPA’s current strategy is to ignore and hope we get bored. Spoiler: we do not.

IPS Pharma

• Their privacy policy is still dated 25 May 2018, which is basically pre-GDPR fossil fuel.
• Zero engagement, zero progress. A living case study in how not to handle data governance.

Kate Osborne MP / The Labour Party

• We escalated a joint complaint to Labour HQ, Kate Osborne MP’s office, and the ICO after their total failure to comply with SAR #LDSAR2860.
• Labour accepted, referenced, and ID-verified the SAR, but never disclosed a thing or claimed a valid extension by the statutory deadline (1 October 2025).
• Their only response so far is circular “who is the controller” nonsense, which is contradicted by their own privacy notice.
• We have demanded:
  • Full disclosure of all personal data and correspondence from 1 July 2025 onwards.
  • A search and audit report detailing who searched, which systems were checked, and what is left.
  • Article 15 particulars, the legal basis for special category or criminal data, and named handlers.
• We warned that non-compliance directly prejudices a live legal dispute (The Recruitment Junction) and will be escalated to the ICO and, if necessary, legal action for damages.
• They have 7 days left. The clock is ticking.

Probation Service / HMPPS

The SAR and FOI process here has become a masterclass in delay tactics and contradictory reasoning.

• FOI and SAR requests were submitted and properly referenced, but instead of timely disclosure, we got last-minute clarification games and paper-only excuses.
• They refused to provide our SAR electronically (despite being required under Article 15(3) UK GDPR and after previously using email for FOI responses containing personal information).
• Their justification? “Security concerns.” Our response: If it’s secure enough for an FOI with name and address, it’s secure enough for a SAR—especially when we offered encrypted ZIPs and SMS passwords.
• We pressed them to treat our request for electronic provision as a reasonable adjustment under the Equality Act 2010. They still dug in.
• FOI 250829068 remains overdue, with clarification only offered on deadline day (classic section 16 stalling).
• When we called out these tactics and their handling of TRJ-related FOIs, they fell back on bureaucratic bluster and veiled threats to classify further requests as “vexatious” if we kept calling out maladministration.
• To date: No meaningful disclosure, just risk-averse box-ticking and attempts to make the process as obstructive as possible.
• All non-compliance and obstructive behaviour are being documented and will be escalated to the ICO, with pre-action on the table if they keep trying to hide behind process.

Greggs

• Final reminder sent for SAR non-compliance. Statutory deadlines have been missed and reminders ignored.
• Greggs have been told to disclose all data and audit logs now, or state any legal exemption.
• The preservation notice remains in force under section 173 of the Data Protection Act 2018.
• The next step is pre-action protocol served to their registered office. If they keep stonewalling, that is evidence for court and the ICO.

TL;DR

Silence is not a shield, it is a spotlight. Every unanswered letter, every delay, and every hand-off to “press office” or “legal” is ammunition. If you are reading this and hoping we will get bored, we have turned persistence into an art form. The only way out is through.