Pre-Action Letter: Delivered, Opened… then Marked “Return to Sender”
A short, factual timeline of our attempts to engage before issuing proceedings.
Summary: We sent a Pre-Action Protocol (PAP) letter by email. No reply. We then sent the same letter by Royal Mail Special Delivery to the registered office. Tracking shows it was delivered on 29 Aug 2025. The next day the envelope came back to us marked “Return to Sender” — and it had been opened.
Timeline
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Prior to 28 Aug 2025
PAP letter emailed to the organisation’s published addresses. No acknowledgement or reply was received. -
28 Aug 2025
Hard-copy of the same PAP letter sent by Royal Mail Special Delivery to the registered office.
Tracking reference: NY828172890GB. -
29 Aug 2025
Royal Mail tracking recorded delivered at the registered office. -
30 Aug 2025
The envelope was returned to us marked “Return to Sender”. The outer had been opened and re-sealed. Photographs and the tracking record are retained as evidence.
Evidence
- Royal Mail tracking confirming delivery on 29 Aug 2025
- The returned envelope, marked “RTS” and visibly opened, received on 30 Aug 2025
- Email headers/logs for the original PAP email
- Contemporaneous note recording dates and handling
What happens next
Given the refusal to engage at pre-action, we are proceeding to file our claim with the County Court. If the organisation instructs solicitors, they can contact us directly in writing to discuss narrowing issues or settlement.
All statements above are based on retained evidence (tracking, photographs, and contemporaneous notes). If the organisation believes any factual point is inaccurate, they are invited to write with their corrections and supporting documents.
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